Essential IT wants to help make sure your emails are getting delivered to you! In order to help ensure proper delivery of emails to your inbox, you can add senders of legitimate emails to your whitelist, also called the Approved or Safe Sender list. Click below to view instructions on how to do whitelist emails for several popular Internet Service Providers and email companies.

Web-based Clients Desktop Clients Mobile Clients
aol AOL Mail

  1. Click Contacts in the right toolbar.
  2. Click Add Contact.
  3. Enter [wlemail] and additional information if you wish.
  4. Click Add Contact button in the popup to finish.
comcast_logo-1024x300-300x87 Comcast

  1. Click Preferences from the menu.
  2. Click Restrict Incoming Email.
  3. Click Yes to Enable Email Controls.
  4. Click Allow email from addresses listed below.
  5. Enter [wlemail] you want to whitelist.
  6. Click Add.
  7. Click Update to finish.
earthlink-logo Earthlink

  1. Click Address Book.
  2. Click Add Contact.
  3. Save WhatCounts as a contact.
  4. Click save.
Gmail_logo Gmail

  1. Open an email from the sender that you want to whitelist.
  2. Click on the little down-pointing-triangle-arrow next to “reply.”
  3. Click Add [wlemail] to contacts list to finish.
inbrief_mobileme Mobile.me

  1. Click [wlemail] in the header of the message you’re viewing.
  2. Click Add to finish.
netzero_logo_thumb NetZero

  1. Click the Address Book tab on the top menu bar.
  2. Click Contacts.
  3. Click Add Contact.
  4. Enter [wlemail] and additional information if you wish.
  5. Click Save to finish.
Yahoo-Logo Yahoo! Mail

  1. Open the email message from the sender you want to add to your address book.
  2. Click Add to contacts next to [wlemail].
  3. On the Add Contact popup, add additional information if needed.
  4. Click Save to finish.
microsoft-windows-live-logo Windows Live Hotmail

  1. Open an email from the sender that you want to whitelist.
  2. Click Add to contacts next to [wlemail] to finish.
ms_office_logo Microsoft Outlook 2003

  1. Open the email message from the sender you want to add to your address book.
  2. Right-click Click here to download images in the gray bar at the top of the message.
  3. Click Add Sender to Senders Safe List to finish.
microsoft-office-outlook-2007_1 Outlook 2007

  1. Right-click on the email you received (in the list of emails).
  2. Click Junk E-mail.
  3. Click Add Sender to Safe Senders List to finish.
microsoft_outlook_2010 Outlook 2010

  1. Click the Home tab.
  2. Click Junk.
  3. Click Junk E-mail Options.
  4. Click Safe Senders.
  5. Click Add.
  6. Enter [wlemail] and additional information if you wish.
  7. Click OK to finish.
Mac_Mail_Icon_for_Dock_by_vistaskinner991-300x300 Mac Mail

  1. Click Address Book.
  2. Click File.
  3. Click New Card.
  4. Enter [wlemail] and additional information if you wish.
  5. Click Edit to finish
012e4458ba3ef90989b062611ab57c9abf7bf906_large1 Mozilla Thunderbird for PC

  1. Click Address Book.
  2. Make sure Personal Address Book is highlighted.
  3. Click New Card. This will launch a New Card window that has 3 tabs: Contact, Address & Other.
  4. Under Contact, enter [wlemail] and additional information if you wish.
  5. Click OK to finish.

Mozilla Thunderbird for Mac

  1. Click Address Book.
  2. Make sure Personal Address Book is highlighted.
  3. Click New Card. This will launch a New Card window that has 3 tabs: Contact, Address & Other.
  4. Under Contact, enter [wlemail] and additional information if you wish.
  5. Click OK to finish
221-apple_chrome_logo-249x300 iOS Devices – iPad, iPhone, iPod Touch

  1. On any message, tap the sender and add to either a new contact or an existing contact:

 
android_vector-300x225 Android Devices – Samsung, Google Nexus, others

  1. In the default email client, touch the picture of the sender.
  2. Click OK to add to contacts.